Friday, March 16, 2012

Program update March 16, 2012 - Payday Lending Ordinance; Austin RISE Week


Understanding the CREDIT ACCESS BUSINESS ORDINANCE (Ordinance against predatory lending practices) and How to File a Complaint

As of January 1, 2012, the Credit Access Business Ordinance is in effect to protect consumers from certain predatory lending practices. Credit access businesses typically offer payday and auto title loans. 
The entire ordinance can be read here: http://www.ci.austin.tx.us/edims/document.cfm?id=157368
Sections of the ordinance that would most affect our clients would be:
-      A credit access business cannot offer a payday loan that exceeds 20% of the consumer’s gross monthly income.
-      For motor vehicle title loans, the loan may not exceed the lesser of:
o   (1) three percent (3%) of the consumer's gross annual income; or
o   (2) seventy percent (70%) of the retail value of the motor vehicle.
-      There are now restrictions on the number of times a client can renew/extend their loan:
o   All loan payment extensions may not be payable in more than four installments. Proceeds from each installment must be used to repay at least 25% of the principal amount of the extension of the loan. An extension of consumer credit that provides for repayment in installments may not be refinanced or renewed.
o   Lump sump payments of consumer credit may not be refinanced or renewed more than 3 times. The minimum payment due to refinance or renew an extension of consumer credit must reduce by at least 25% of the principal amount of the extension of consumer credit so that the extension of credit is paid in full after a maximum of three renewals or refinances.
o   An extension of consumer credit that is made to a consumer within seven business days after a previous extension of consumer credit has been paid by the consumer will constitute a refinancing or renewal.
-      If a client requests an extension of consumer credit, the credit access business (lender) must provide a referral list with consumer credit counseling services available through non-profit agencies.
If your client or someone you know has a payday or auto title loan and you feel that a credit access business has violated this ordinance, please file a complaint.
TO FILE A COMPLAINT:
Please contact the city by phone, email or in writing at:
City of Austin
Telecommunications & Regulatory Affairs - Credit Access Business Program
P.O. Box 1088
Austin, Texas 78767
Telephone: 512-974-2999
Email: 
tarainfo@austintexas.gov

Austin RISE Week 2012: March 26-30, 2012

RISE Week offers entrepreneurs a combination of interactive learning sessions, inspiring keynotes, unique competitions, funding opportunities and celebratory networking events. The online platform makes it easy to navigate the choices and manage your busy schedule.

There are TONS of amazing opportunities for small business owners, self-employed, and non-profits (social entrepreneurs) and all FREE**!!!

**You will be asked to provide credit card information for any event you RSVP for, but it will only be charged if you no-show or cancel within 24 hours of the event. If you attend the event or cancel with more than 24 hours notice your credit card will not be charged.
Check out all the events here:
https://www.riseglobal.org/sessions/day/2012/03/26

All Financial coaching clients who indicated that they are self employed received this information as well, but if one of your clients is self employed, remind them of this great opportunity!



Wednesday, March 7, 2012

Program Update March 7, 2012


THANK YOU

There aren’t enough words to say how much we appreciate all of you. 

We called on you to post your availability on My Volunteer Page, and the next day, we had full availability again! Many of the clients on the list have appointments scheduled and we are continuing to schedule the rest of them, as well as new clients.  Your availability has made all the difference in our scheduling process.

We asked for your feedback regarding client follow-up and you had some great ideas!  We have a volunteer dedicated to conducting follow-up this spring and he will incorporate some of your ideas into the plan.  We are currently participating in a national demonstration, which is why we are particularly interested in getting responses from all participants who are willing to give it. Your ideas will help make that happen!

We asked for your comments regarding a new scheduling system and your concerns and comments let us know that we are on the right track - we can all agree that My Volunteer Page is not ideal for scheduling!  We will have training for Appointment-plus soon (see below).  For now, I would like to address a couple of the concerns you had:

  • Concern:  I'm concerned that clients would not utilize the system. Perhaps allowing coaches to directly schedule appointments with clients would be more helpful.
    • Solution:  Clients will be able to self-schedule online, but that is not the only way appointments can be scheduled.  Staff and volunteers can also schedule appointments if the client is not comfortable or unable to do it themselves.


  • Concern:  I think it would be important that coach contact info is not given out.
    • Solution:  Clients will be able to schedule an appointment directly with their existing coach without having access to any of the coach’s contact information.  All notifications and reminders that clients receive will come from my email address.


APPOINTMENT PLUS DEMONSTRATIONS

We will hold three 30-minute demonstrations on how to set up and use Appointment-Plus.  They will all be virtual, so you can join the presentation from anywhere you have a computer with internet access and a phone.  The demonstration is optional.  You will receive a user guide, which has all the Appointment-plus setup information in it, but if you would like to see the process, feel free to join us at one of the following demonstrations. Sign up for a session on My Volunteer Page.

Tuesday, March 20, 10-10:30 am
Wednesday, March 21, 12-12:30 pm (this will replace our monthly continuing education gathering)
Thursday, March 22, 5:30-6 pm

Thank you again!

Erika Leos