THANK YOU
There aren’t enough words to say how much we appreciate all
of you.
We called on you to post your availability on My Volunteer
Page, and the next day, we had full availability again! Many of the clients on the list have appointments scheduled and we are continuing to schedule the rest of them, as well as new clients. Your availability has made all the difference in our scheduling process.
We asked for your feedback regarding client follow-up and
you had some great ideas! We have a
volunteer dedicated to conducting follow-up this spring and he will incorporate
some of your ideas into the plan. We are
currently participating in a national demonstration, which is why we are
particularly interested in getting responses from all participants who are willing
to give it. Your ideas will help make that happen!
We asked for your comments regarding a new scheduling system
and your concerns and comments let us know that we are on the right track - we can all agree that My Volunteer Page is not ideal for scheduling! We will have training for Appointment-plus
soon (see below). For now, I would like to address a couple of the concerns you had:
- Concern: I'm concerned that clients would not utilize the system. Perhaps allowing coaches to directly schedule appointments with clients would be more helpful.
- Solution: Clients will be able to self-schedule online, but that is not the only way appointments can be scheduled. Staff and volunteers can also schedule appointments if the client is not comfortable or unable to do it themselves.
- Concern: I think it would be important that coach contact info is not given out.
- Solution: Clients will be able to schedule an appointment directly with their existing coach without having access to any of the coach’s contact information. All notifications and reminders that clients receive will come from my email address.
APPOINTMENT PLUS DEMONSTRATIONS
We will hold three 30-minute demonstrations on how to set up
and use Appointment-Plus. They will all
be virtual, so you can join the presentation from anywhere you have a computer
with internet access and a phone. The
demonstration is optional. You will receive
a user guide, which has all the Appointment-plus setup information in it, but
if you would like to see the process, feel free to join us at one of the
following demonstrations. Sign up for a session on My Volunteer Page.
Tuesday, March 20, 10-10:30 am
Wednesday, March 21, 12-12:30 pm (this will replace our
monthly continuing education gathering)
Thursday, March 22, 5:30-6 pm
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